Terms & Conditions

(Oak & Olive Coaching – New Zealand)

1. Coaching Services

Oak & Olive Coaching provides professional coaching services designed to support clarity, alignment, and personal or leadership development. Coaching is not therapy, counselling, or medical treatment and does not replace professional advice from qualified health, legal, or financial practitioners.

2. Eligibility

By engaging our services, you confirm that you are at least 18 years of age and legally able to enter into a binding agreement under New Zealand law.

3. Payments

All payments are processed securely through our payment provider.

Fees are shown in New Zealand Dollars (NZD) unless otherwise stated
Payment is required in full prior to the commencement of services unless a payment plan has been agreed
Where a two‑step or instalment payment option is selected, you agree to all scheduled payments

Failure to complete scheduled payments may result in suspension of services.

4. Refunds & Cancellation (NZ Consumer Law Alignment)

Due to the personalised nature of coaching services, refunds are not provided once coaching has commenced, except where required under the Consumer Guarantees Act 1993.

If you need to cancel or reschedule a session, we ask for reasonable notice. Missed sessions without notice may be counted as delivered.

Nothing in these terms limits your rights under New Zealand consumer law.

5. Confidentiality

All coaching conversations are confidential, subject to legal requirements under New Zealand law, including where disclosure is required to prevent serious harm or comply with legal obligations.

6. Client Responsibility

Coaching is a collaborative process. You remain fully responsible for your decisions, actions, and results arising from the coaching relationship.

7. Intellectual Property

All materials, worksheets, and resources provided remain the intellectual property of Oak & Olive Coaching and may not be reproduced or shared without written permission.

8. Privacy

Your personal information is collected and managed in accordance with the Privacy Act 2020 (NZ) and our Privacy Policy. We only collect information necessary to deliver our services and do not sell or misuse your data.

9. Limitation of Liability

To the maximum extent permitted by New Zealand law, Oak & Olive Coaching is not liable for any indirect or consequential loss arising from the use of coaching services.

10. Governing Law

These Terms and Conditions are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.